Frequently Asked Questions

Where do I track my order?

Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update.
Alternatively, you can view your tracking info under the Track Your Order page in My Account.

How much does shipping cost?

To calculate the shipping for your order, continue through checkout to the Delivery stage. All available shipping methods and fees will be updated according to your Zip/Postal Code.

When will I receive my order?

It usually takes us 1-3 days to process orders and up to 2 weeks for your order to arrive. We aim to ship all items on-time, but in rare cases it can take longer. In some cases, there are factors outside our control such as weather issues or courier issues that may delay your package.

What happens if my order doesn’t arrive?

Getting your order to you in the time we promised is our priority.
If it’s past the deliver by date and you have not received it please contact us right away and we’ll do our very best to make it right.

How long under my refund comes in?

It will take 2-7 banking days for the refund to reflect to the payment method used.

Do you offer gift cards?

Currently, we do not offer a gift cards or receipt options. However, we do not include an invoice in the shipping package so pricing and billing information is not visible to the recipient of the package.

What payment methods do you take?

We accept all major credit cards as well as email transfer and Paypal.

How do I use my promotion code?

In your Cart, click the Have a code? field above the Checkout button.
Note: there must be an item in your cart to add a code.

What do I do if I have an issue with my order?

We take our customer’s satisfaction very seriously so you can shop with us in confidence. If you aren’t 100% satisfied, email us or fill out the form on our Contact page. We’ll do everything we can to make it right.

How can I cancel my order?

You have the option of cancelling an item that you have ordered that has not yet been shipped and your credit card has not been charged. This does not apply to Final Sale items.

I need help with returning my purchase.

All online order questions can be answered by reaching us via our email or fill out the form in our Contact us page.

I received my items damaged, what can I do?

If your order arrives and the packaging is clearly damaged please sign the delivery slip “Damaged”. If the damages are not noticed until the package is opened, not to worry, please still let our Orders Department know. Please include your order number and contact information. Contact us via email or the form in our contact page.